Taxi user rights and duties

In addition to the general rights acknowledged to the taxi customer by virtue of consumer rights legislation, the taxi user also has the following rights:

1. To receive service in basic conditions of equality, non-discrimination, quality, safety and preference in the order of request;

2. At stops, to select the vehicle with which he/she wishes to receive service, unless there is an established queue system for the purpose of organization or smooth service;

3. To be attended appropriately by the taxi driver during the provision of service;

4. To express him/herself in any of the official languages;

5. To access a clean vehicle with a well-groomed driver;

6. To be helped by the taxi driver to get into and/or out of the vehicle, in case of reduced mobility problems;

7. To get into and out of the vehicle in places where his/her safety is guaranteed;

8. To transport free of charge a seeing eye dog or other assistance dogs for individuals with reduced mobility;

9. To access the taxi licence number and the current fare rates;

10. To receive the help of the taxi driver to load and unload luggage from the trunk, if carrying such;

11. To choose the route that he/she considers to be the best;

12. To choose the sound volume and the temperature of the inside of the vehicle;

13. To open and close the rear windows and to demand that the heat or air conditioning systems be switched on or off, and to get out of the taxi if his/her requests are not fulfilled;

14. To receive an invoice or receipt that includes all the details of the service: price, origin and destination of the route; tax identification number of the licence holder, licence number and vehicle plate number. Moreover, such document shall accredit that the passenger has paid the price of the service;
15. To receive up to 20 euros of change for the payment of the service;

16. To file the appropriate claims regarding the service.