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Taxi user rights and duties

Taxi user rights and duties

In addition to the general rights acknowledged to the taxi customer by virtue of consumer rights legislation, the taxi user also has the following rights:

1. To receive service in basic conditions of equality, non-discrimination, quality, safety and preference in the order of request;

2. At stops, to select the vehicle with which he/she wishes to receive service, unless there is an established queue system for the purpose of organization or smooth service;

3. To be attended appropriately by the taxi driver during the provision of service;

4. To express him/herself in any of the official languages;

5. To access a clean vehicle with a well-groomed driver;

6. To be helped by the taxi driver to get into and/or out of the vehicle, in case of reduced mobility problems;

7. To get into and out of the vehicle in places where his/her safety is guaranteed;

8. To transport free of charge a seeing eye dog or other assistance dogs for individuals with reduced mobility;

9. To access the taxi licence number and the current fare rates;

10. To receive the help of the taxi driver to load and unload luggage from the trunk, if carrying such;

11. To choose the route that he/she considers to be the best;

12. To choose the sound volume and the temperature of the inside of the vehicle;

13. To open and close the rear windows and to demand that the heat or air conditioning systems be switched on or off, and to get out of the taxi if his/her requests are not fulfilled;

14. To receive an invoice or receipt that includes all the details of the service: price, origin and destination of the route; tax identification number of the licence holder, licence number and vehicle plate number. Moreover, such document shall accredit that the passenger has paid the price of the service;
15. To receive up to 20 euros of change for the payment of the service;

16. To file the appropriate claims regarding the service.


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Acertio Factoría Creativa SL - VAT ESB65613424 a company registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a