Complaints and reports
HOW TO FILE A COMPLAINT?
To file a complaint or report, the Metropolitan Taxi Institute (IMT) will require that the user provide specific information on the taxi in which the service object of the complaint was given.
At the end of a route, always ask the taxi driver for a receipt with the following information: taxi driver information, the license number, national tax identification number, the vehicle plate number, the price of the route, the date of service, the driver's signature.
If you have any questions or concerns, please call Telephone: 932 235 151 (extension: 2168) or send an e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.
How to file a complaint?
To file a complaint or report on the taxi service in the Metropolitan Area of Barcelona, follow the steps below:
1. Fill in the corresponding form, which you will find in the submenu.
2. Print and sign two copies of the form.
3. Submit the duly completed and signed form to the registry of the Metropolitan Taxi Institute, either personally or by post, preferably certified post, addressed to the Institut Metropolità del Taxi, Carrer 62 núm. 18 - Zona Franca - 08040 Barcelona.
Frequently Answered Questions
How much time do you need to arrange my transfer to the airport? We need only 1 hour to take a taxi to your resort.
Is my booking a private o shared transfer?
All reservations are for private transfers and your group will be the vehicle’s only passengers. This means waiting for others and no queues.
Can I do an intermediate stop from airport to apartment to collect my keys? Yes. You can add 8 stops before your final destination. Select the link "add stops" located below drop off address. Stops only will be added to your ingoing transfer. Return transfer is intended as direct from pickup to destination.
Can you provide child seats? Optional extras like child seats can be requested directly in booking form. You can order up to 2 child seats per vehicle.
How much time do you need to confirm the service?
The confirmation is immediate. Once terminated the booking process you will receive the confirmation voucher by email. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number for your Barcelona Airport Transfers.
Can I pay to the driver by cash or credit card?
No, we do not accept direct payments to driver. Check our refund policy: You will be able to modify or cancel your reservation until one hour before your pickup time and we will refund to you the amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to our 24 hours helpline (please, find the number in confirmation voucher).
Where will i meet the driver at Barcelona Airport?
The driver will be waiting for you at arrivals lounge, after your group has collected their luggage and cleared customs. He/She will be holding a sign showing your name.
If you are being collected from a hotel to go to the airport, the driver will meet your group in the hotel’s main lobby. If you are being collected from an apartment, please have your group waiting out front at the scheduled time.
My flight is delayed, what I have to do? Relax! All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.
More details about your Barcelona transfer will be provided on your Booking Voucher.
Book your transfer from / to Barcelona Airport directly through our website and pay by credit card or PayPal. A taxi will be waiting at the predetermined time and place to take you to your destination without having to pay any other amount.
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